Terms and Conditions
Our website Prices and offers are subject to change without notice. Prices displayed on this website are in Australian Dollars ($AUD) and are inclusive of GST.
Placing An Order For Products
You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.
Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable Us to process any orders placed through the Site.
You agree to provide Us with current, complete and accurate details when asked to do so by the Site.
Paying For Your Order
You may pay for your order using the following payment methods: Visa; MasterCard; American Express via Stripe; PayPal, Bank Deposit, Afterpay or store credit.
Payment processing services offered via the Site are outsourced to third party providers. If We do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.
If you choose to pay by American Express, Visa or MasterCard credit card or debit card, you authorise Us to debit the amount that is payable for an accepted order from your nominated card.
You will be required to provide Us with the following details on your American Express, Visa or MasterCard; card type, name on card, card number, 3-digitor or 4-digit card verification value (CVV2) and the card expiry date.
You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
After you place an order using Our shopping cart, We will check the information you give Us for validity, by verifying your method of payment or shipping address.
We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will notify you using the e-mail address you have given Us with the order.
Your credit or debit card will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card.
Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory in the time between you view a product, add an item to your Shopping Cart and commit to a purchase, and We are unable to fulfil your order, We will notify you as soon as possible.
Cancelling an order
You may cancel an order by contacting us via email or order messaging, however if it’s already been dispatched or we cannot stop the shipment from leaving, then you will need to wait to receive the goods and then arrange return according to our Returns Policy (below) Please note that in some cases, such as large wooden toys, such as dollhouses, kitchens, playsets and furniture, as per our returns policy, we do not accept change of mind returns.
Please Note that cancellations that were paid for via credit card or PayPal, will incur a 2% - 3% refund processing fee. Cancellations for Afterpay orders will incur a 7% cancellation fee, which will be removed from the total refunded.
If you’ve notified us of the cancellation request after a shipment for the order has already been booked and we are still able to stop the shipment from leaving, then we can refund you the cost of the goods, but not the shipping cost, since we are not able to retrieve the shipping fees from our carrier once a consignment has been released for pickup. This accords with our returns policy for returning goods due to change of mind.
Dispatch & Delivery
Dispatch times may vary, the usual dispatch times are 2-3 business days. These times are subject to an increase during the months leading up holidays seasons, such as October - December which may cause delays in dispatch.
Delivery is available on all products listed for sale and purchased online. All website orders are fulfilled by our warehouses located in NSW or by Supplier Direct Delivery.
Orders containing multiple items from different brands may be dispatched from different warehouses and may arrive in separate packaging and on different days.
You will be notified by email within 24 hours once your order has been dispatched. We deliver using a variety of couriers. Delivery is available to all mainland Australia and Tasmania and there is no exclusion based on delivery location, some remote areas may incur an extra surcharge on top of the website calculated shipping fee.
When you place an order from us we trust the delivery address you have provided is correct. If there are any issues with delivery to your destination due to a mistake with the address you have entered and the courier delays the delivery of the item or returns the item to sender, we do not take responsibility for this and we will have to charge you the shipping cost again to have your parcel re-delivered or redirected. If you want to change your delivery address after a booking has already been made you will have to pay a redirection fee which is usually the same cost as the original shipping fee.
We are closed on weekends and public holidays. All orders received during these times will be processed on the next business day.
Should there be any issues with you order, we will contact you and advise of any delays. Delivery delays may also occur around Christmas, Easter and public holidays.
Returns, Refunds, Shipping Policy
When will my order be shipped?
- The majority of items ship within 2-3 business days however may increase during the months leading up holidays seasons, such as October - December.
- Some supplier direct delivery items can take up longer to ship, refer to product information for more details.
How long will my order take to arrive?
- Delivery times vary according to the location within Australia. We can arrange Express delivery at an extra cost on most items. Please contact us via email or message to arrange such a service.
- supplier direct delivery items can take up 15-30 business days to arrive depending on the product.
Do you offer parcel tracking?
Yes, parcels are trackable with some of our courier services
How much does shipping cost?
- Prices vary according to destination. Rates start at $10.00 for smaller/lighter products
- Each product has its shipping cost which is calculated at checkout
- If you are ordering more than one item, you can get a shipping estimate of your desired products by using our shipping estimate feature available in your shopping cart/checkout.
Do you offer Pickup?
- We can offer pickup on special occasions for stocked items.
Conditions for Shipping & Deliveries
- We are closed on weekends and public holidays. All orders received during these times will be processed on the next business day.
What is your returns policy?
Customers who have purchased from My Little Earthling can return purchases for a replacement item if the item purchased is faulty. The toys ordered must be returned in original condition within 7 days of receipt. All returns must have a Return Authorisation Number. Please email or phone us to obtain this number. Please allow 1 – 2 weeks for your return and refund request to be processed.
Return postage (other than faulty goods) is at the customers expense. As well as being responsible for paying Return postage, you will also be charged for the FULL cost of your original postage. The true cost of postage in most cases is higher than the discounted flat rate or free postage offers. We may also charge a $10 handling fee on returned items. For example: you buy a product to the value of $50 and pay $10.00 postage - Total cost $60.00. The actual postage charge for example may be $15. You return the item at your expense. Your refund will be $60.00 less $15 postage less $10 handling fee total refund $35.00
My Little Earthling is not responsible for any merchandise damaged or lost via return post. Refunds are not provided on goods returned soiled, with damaged packaging, not in original packaging or broken in return mail.
We are unable to accept refunds for imperfections, unfortunately due to products being made from wooden materials we are unable to guarantee that there will not be imperfections in the wood or the any painted surfaces. If a refund or replacement is agreed return postage is at the customers expense. Refer to Wooden Toys - Perfectly Imperfect for more details.
Change of Mind Returns
- We are unable to accept returns for change of mind unless agreed otherwise. Please contact us at email@example.com to arrange a return.
- Change of mind returns not accepted under any circumstances for items that are shipped directly from the manufacturer (supplier direct delivery) as they will not accept change of mind returns on our behalf.
Damaged or Faulty Returns
- For smaller items, such as baby clothing or baby products that are defective we can arrange a replacement if possible, otherwise a refund. Please email clear pictures of the issue to firstname.lastname@example.org
- For larger items such as furniture, storage, toy kitchens, dollhouses, prams and playsets we will replace any damaged or defective parts as per manufacturers warranty. Please submit your request to us at email@example.com with clear pictures of any issues you have found and replacement parts needed. We will work on resolving it as quickly as possible.
- Please note if you receive any defective parts and still proceed to fully assemble the item when it has obvious issues and then request compensation, we can only offer you limited assistance. If you only noticed an issue after beginning assembly, please stop assembly immediately and contact us at firstname.lastname@example.org.
- With larger items, if more than 50% of the item is found to be defective or damaged and a repair is not possible, we will endeavor to arrange a refund or replacement, depending on the item and manufacturers policy. Please contact us at email@example.com to discuss further.
- We are unable to accept refunds for imperfections, unfortunately due to products being made from wooden materials we are unable to guarantee that there will not be imperfections in the wood or the any painted surfaces. If a refund or replacement is agreed return postage is at the customers expense. Refer to Wooden Toys - Perfectly Imperfect for more details.
My Little Earthling Reserves the right to make changes to prices, information and policies at any time without written notice.